We're Listening
Complaints
Handling
We value your feedback and are committed to resolving any issues you encounter. Submit your complaint directly to our management team.
Our Promise
Efficient Resolution
We aim to resolve all complaints within 5 business days, keeping you informed every step of the way.
Direct Communication
Your complaint goes straight to our management team — no bots, no runaround, just real people.
Customer Satisfaction
Your feedback helps us maintain the high standards we strive for at Air Unlimited Liverpool.
Our Commitment & Process
Our Commitment to You
At Air Unlimited, we understand that customer satisfaction is paramount. Our complaints handling process is designed to ensure that every concern is addressed promptly and effectively.
We believe in transparency and open communication, which is why we have established a direct line to our management team for any issues that arise.
Your feedback helps us maintain the high standards we strive for and enhances your experience at our Liverpool venue.
How to Submit a Complaint
Submitting a complaint is straightforward. Fill out our online complaint form with your details and the nature of your issue.
Once submitted, your complaint will be directed to our management team at managers@airunlimited.co.uk, who will respond promptly.
We aim to resolve all complaints within 5 business days. Complex issues may take longer, and we will keep you informed throughout.
Common Questions
Get in Touch
Phone
Address
Unit 4, Compass East, Speke, Liverpool, L24 1YH
Phone Lines
Open 7 days a week
Ready to Get in Touch?
Submit Your Complaint
Your feedback is crucial in maintaining our high standards. We're committed to making it right.