Before you visit
Terms &
Conditions
By booking with Air Unlimited you agree to be bound by the following terms. Please read them carefully before your visit.
Important: A valid, signed waiver must be completed by all participants before jumping. Under 18s must have their waiver signed by a parent, legal guardian, or consenting responsible adult. We strongly recommend booking online — walk-in prices are higher. Please sign your waiver and watch the compulsory safety briefing video before arrival.
Air Unlimited grip socks must be worn at all times on the park. Available to purchase for £2.95 at reception. Socks from other parks are not accepted.
- Air Unlimited's decision is final in all matters.
- By booking, you confirm that all members of your party are aware of and accept these Terms & Conditions.
- Air Unlimited reserves the right to revise these terms at any time to comply with changes in relevant laws or regulations.
- Air Unlimited reserves the right to refuse entry or remove any participant from the premises if deemed necessary.
- All participants must act responsibly and courteously at all times, respecting fellow customers and staff.
- Participants under 18 must have a responsible adult (18+) in the building at all times. The adult does not need to take part.
- Participants aged 5 and under must be accompanied by a paying adult who directly supervises them at all times — ratio of 1 adult to 2 children.
- Some park features have a minimum age of 5. Under 5s cannot use the Jump Tower or Slick Slides.
- Parties for children aged 6 and under must be booked as a Toddler Party.
- Our team may photograph and film sessions for social media. If you'd prefer not to be included, please let us know at reception on arrival.
- Tagged photos on social media may occasionally be used for promotional purposes. If you'd prefer your images not to be used, please don't tag us.
- Pregnant participants cannot take part in any activity.
- Trampoline, inflatable, and slick slide activities carry inherent risk. Participation is at your own risk — a fall could be fatal.
- All participants must watch the compulsory online safety briefing video before arrival. There is no safety briefing in the building.
- Air Unlimited reserves the right to refuse or remove any participant deemed to be under the influence of alcohol or drugs, or who fails to comply with safety rules.
- Participants will not be directly supervised by a member of staff.
- All participants must be reasonably fit, healthy, and weigh less than 18 stone / 114kg.
- Participants aged 5 and under must be accompanied by a paying adult who directly supervises them at all times.
- All participants must wear Air Unlimited Grip Socks. Socks from other parks are not accepted.
- Jump within your ability. If you are unsure whether you can safely complete a manoeuvre, do not attempt it.
- If you have any medical concerns, consult your GP before visiting. Participants must confirm they have no medical condition that would increase the risk of injury to themselves or others.
- Pregnant participants cannot take part in any activity.
- All participants must dress appropriately. Air Unlimited reserves the right to refuse entry to anyone not suitably dressed.
- No refunds will be issued if a participant is refused entry or chooses not to participate for reasons covered in this section.
- Wear clothing that is comfortable and appropriate for physical activity — and that you don't mind getting dirty. Long-sleeved tops are recommended for inflatable activities.
- Air Unlimited Grip Socks must be worn at all times for grip and hygiene. Socks from other parks will not be accepted.
- No belts, jewellery, or sharp items of clothing that could cause injury to yourself, other participants, or damage to equipment.
- Air Unlimited accepts no responsibility for damage to or loss of clothing or personal items.
- Session bookings (excluding parties) can be cancelled for a full refund only if your cancellation request is received at least 48 hours before your booked start time. Cancellations made less than 48 hours before are not eligible for a refund.
- Walk-in bookings are non-refundable. Air Unlimited may move your session to an alternative date or time if requested.
- If you have already moved your booking to a new date, you are not entitled to a refund for that new session.
- All party bookings require a non-refundable 50% deposit.
- Parties cancelled 7 days or more before the party date will be refunded the amount paid, excluding the 50% deposit.
- Parties cancelled less than 7 days before the party date will not receive a refund or credit. However, we will endeavour to move your party to a day that suits you, subject to availability.
- If activities are closed due to circumstances beyond Air Unlimited's control after your session has begun, no refund will be issued. Alternative dates or times may be offered at Air Unlimited's discretion.
- Groupon and Wowcher bookings must be made at least 24 hours in advance. Air Unlimited cannot change Groupon or Wowcher bookings — any refunds or issues must be taken up directly with Groupon or Wowcher.
- Air Unlimited reserves the right to cancel any booking at any time and will endeavour to notify you as soon as possible.
- Refunds for debit or credit card payments will be returned to the original card.
- Where multiple payment methods are used, Air Unlimited reserves the right to issue refunds as credit.
- Amendments to party bookings must be made at least 7 days prior to the booking date.
- Air Unlimited is not obliged to refund or exchange tickets where an error has been made during purchase (including selecting the wrong number of tickets).
- You are not entitled to a refund if you have moved your original booking date or time and subsequently request a refund.
Need to amend or cancel? Get in touch with us as early as possible on 0330 088 2010. We're open 7 days a week.